Returns & Repairs Procedure

General Information

It is not possible for us to assess goods via letter, email or phone communication. We will only be able to appraise a warranty claim for repair, replacement or credit after first hand examination of the item(s) concerned.

Please refer to the points below on how to return items for examination. The information details who to return the goods to, the information that should be included with the goods and the approximate timescale for action.

Frequently Asked Questions (FAQs)

Click here to read the most frequently asked questions we receive regarding returns.